Privacy Policy

LUXORA ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you're browsing our store, creating an account, or placing an order.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us:

• Contact details — name, email address, phone number, shipping and billing address
• Account information — email and password (stored securely, never in plain text)
• Order details — items purchased, order history, payment status
• Communications — messages you send us through the contact form

We do not collect or store your full card number — card payments are processed directly by Stripe, our payment provider, and your card details never pass through our servers.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer support
• Create and maintain your account, including order history
• Respond to your questions and requests submitted via the contact form
• Send order confirmations and, if you opt in, occasional updates about new products or offers
• Improve our website, products, and services

3. How We Share Your Information

We do not sell your personal information. We share it only with the service providers necessary to run our store:

• Stripe — to securely process card payments
• Email delivery services — to send order confirmations and respond to contact form messages
• Shipping carriers — to deliver your order to the address you provide

We may also disclose information where required by law.

4. Cookies & Local Storage

Our site uses your browser's local storage to remember your shopping cart between visits and to keep you signed in. This data stays on your device and is used only to operate the site — not for third-party advertising or tracking.

5. Data Security

We use industry-standard measures to protect your information, including encrypted password storage and secure, PCI-compliant payment processing through Stripe. No method of transmission over the internet is 100% secure, but we work to protect your information to the best of our ability.

6. Your Rights

You can access, update, or request deletion of your account information at any time by visiting My Account or by contacting us through our Contact page. If you'd like your account and order data removed entirely, let us know and we'll process your request.

7. Children's Privacy

LUXORA is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out through our Contact page.